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EA: we have to do a better job at bug-testing

EA says they have to do a batter job when it comes to bug testing games like Battlefield 4, but adds that players should be patient.

Battlefield 4 EA

Battlefield 4 has been plagued by issues ever since launch. Things are a bit better now, and DICE is still working to sort things out. But this has always been the case with the Battlefield series, as it’s such a complex game that it’s impossible to test everything.

Despite this, EA acknowledges that they have to do a better job at bug-testing their games. EA Studios EVP Patrick Soderlund recently spoke to The Guardian, where he addressed the problems Battlefield 4 has been facing.

Soderlund summed it up like this:

“So should players be patient and allow us to update games when they come out? Yes. Should players expect base functionality for something they’ve purchased? Absolutely.

I think if there are two people screaming at you out of a thousand, you can ask for patience, but if there are 500 out of 1,000, you’ve got to change something, right? You’ve got a problem.”

He added that DICE has gotten better at catching bugs and fixing them, and that they are working round the clock to fix the game. But he also said that because of the sheer complexity of a game like Battlefield 4, it will probably never be “perfect”.

You can check out the full interview at Guardian here.

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  1. yo
    December 1st, 2013 at 12:56 pm

    for me the game is worst now with more problems

  2. Foozlekiller
    December 1st, 2013 at 1:10 pm

    I’m done with Battlefield. Sorry DICE, but you are the ones who got into bed with EA.

  3. kyle
    December 1st, 2013 at 1:11 pm

    IM a bf4 xbox gamer and i really hope there’s a update which resolves the issues eg crashing and techinical difficulties at the start of multiplayer
    like no sound for vehicles graphics

  4. Anonymous
    December 1st, 2013 at 1:15 pm

    Yes! EA needs to stop rushing dice as dice always get the blame, for some reason the present day battlefield fan’s mind skips the worst company in the us and blames dice.

    • Guest
      December 1st, 2013 at 2:04 pm

      Well put. It’s so bad that EA and Activision are rushing both their products out the door to beat each other, but both are absolutely broken when they hit store shelves. Unfortunately, they will not change their ways and I hope they’re voted Worst Company in America again.

    • Duke9192
      December 1st, 2013 at 2:07 pm

      Why does everyone stick up for dice? Didn’t they say ea rushed for a two week early release? And has it not been a month since release? And it’s not fixed……

      • JohnGreasyGamer
        December 1st, 2013 at 10:32 pm

        Most players – myself included – stick up for Dice because it’s a fact that they explained well enough to EA that the game simply wasn’t ready. A publisher cannot set an unrealistic deadline such as the one Battlefield 4 demanded, especially for a game this large scale that requires a LOT of testing. If they do, they have to make exceptions and they have to spend some money on external/internal Q&A, which they did very little of. As Angry Joe rightfully said, this is not an uncommon practice for EA: it’s not coincidence that EA are getting the blame for a game that was shipped out in pre-alpha stages.

        Plus Dice are working even harder than they would’ve had to during the game’s development before shipment. I am being patient and with every patch they release it’s getting closer to becoming a better game, but it will likely never recover from the public and journalistic backlash nor be bug free at an acceptable level.

  5. Sacrelicious
    December 1st, 2013 at 1:31 pm

    No shit Sherlock!

    In other news; Bears shit in the woods, Pope wears funny hat, Politicians in sex scandal etc etc.

  6. Radio
    December 1st, 2013 at 1:49 pm

    I translate what will follow through translator G ** gle . Sorry if this is not very fair …
    Firstly, I would like to thank the team of central BF4 for your site that I love .
    Regarding BF4 , Dice has no excuse worth . BF3 was already out with a lot of problems, and while those were not resolved , they already announced the development of BF4 . We can understand that it is not easy to develop such a game, but what interest if in the end the result is the one we know ? In France , is said to have eyes bigger than your stomach … An architect who draws the highest tower of all time , a mason ‘s crazy enough to tell her sides “ok , I built ! ” and while the cement is barely dry , the tower collapsed on the occupants … Further, higher, stronger is the Olympic games, not video games ! … So ” BF4 will never be perfect …” What does that mean ? We will point at the option of functioning servers ? In the case of face to face , the winner will be heads or tails ? What makes me most trouble is that millions of players have already trusted BF4 … What shocks me most is that dozens of magazines dedicated to video games gave steep grades in this game .. It literally sickens me is self-indulgence that DICE finally manages things with too much light for my taste … Dice was automaker, its latest model would have been half the problem would have been forced to remove the last of the sales … This game is a disgrace and DICE does not deserve nor trust, nor esteem, nor the patience Players! !

  7. Battlefield Player
    December 1st, 2013 at 4:17 pm

    At least they acknowledged their mistakes. That counts for something in my book. Now, no game is ever perfect when it releases in this day and age that is just an impossible expectation. After Battlefield 4 they’re taking a break from Battlefield to make Mirror’s Edge 2 and Star Wars: Battlefront.

    The wanted this to be the best Battlefield game before it went on hiatus for who knows 3-4 years.

    It is up to the developers to catch some of the major bugs but, as said in the article the game is so complex they wouldn’t be able to catch everything and account for some of the crashes etc. The game is released now and there’s nothing we can do about it but wait for the issues to be fixed.

    • dam
      December 2nd, 2013 at 5:22 pm

      Acknowledging mistakes is a good thing only when you do it ant then fix your mistakes. But repeating mistakes over and over and then acknowledging them makes it seem like theyre taking advantage of consimers’ patience.

  8. OXIDE11
    December 1st, 2013 at 4:20 pm

    Who is talking about to be perfect. Just make the game playable on start. Not a major bugs like missing sound or crashing all the time. EA=Shit no more comments from me just when i see some article like that one just want to vomit.

  9. JohnGreasyGamer
    December 1st, 2013 at 10:37 pm

    While I understand EA’s responses to the Guardian’s questions, there seems to be a thick veil of fog between them, the game and us. They fail to realise that rushing a team of developers just to compete with a game that doesn’t give a monkey’s toss about competition just harms the game. They have deep pockets and small arms; they could’ve bought more testing, hired more staff, delayed the release just to make the game playable but no – they just didn’t think making a working product was worth their money.

    Even though Dice are still at fault, they’re at least making a huge effort. In fact, this is one of the few games I’ve seen where despite such a catastrophic launch has done very well to patch itself up despite the damage of EA. And I know I say this a lot but it’s not coincidence that the name EA – offiicially named the worst company in gaming numerous times – pops up whenever things go wrong. Here is no exception.

    “Players need to be patient”? We are. But the question is, EA, why aren’t you?

  10. Mediciny
    December 2nd, 2013 at 4:43 am

    I personally find these comments an insult. Patience? I think EA/Dice will find that most people who have shelled out £50 plus for this game have been massively patient, I appreciate the double xp week, but again even this has been overshadowed by R12 screwing absolutely everything up, all well and good having double xp, but if you crash every map, doesnt really do you a lot fo favours, how about EA/Dice giving everyone who pre ordered £10 back, or the same off some DLC, that would get gamers on side, and might even get EA voted as the second worst company ever.

  11. The Devil
    December 2nd, 2013 at 10:03 am

    No one noticed the typo in the headline? Speaking of bug testing…

  12. Rich
    December 2nd, 2013 at 4:15 pm

    Be patient? After many weeks of a still buggy game they were just giving it away at 1/2 price and ‘We” should be patient? They must be riding the rock pipe.

    That BLK Friday sale was really a final insult to the loyal customers who have been with them for so long. If i can dump COD after Black Ops I can dump BF after #4.

  13. Olympus
    December 2nd, 2013 at 6:59 pm


  14. Patient Pete
    December 2nd, 2013 at 9:00 pm

    I am more than happy to be patient, patient to wait for DICE to wait until their game was locked down tight before being released. I honestly would not have minded waiting until early 2014 if it meant a smooth launch, but no, EA insisted on releasing the game before it was ready, and that is what is truly unacceptable.
    At least Ubisoft had the courage to admit that they had to delay Watch Dogs as it would have been a bad idea to release it so soon, as much as I’m not a fan of Ubisoft I wish more developers would do this.

  15. Manuel
    December 2nd, 2013 at 11:28 pm

    Ok thank’s EA we know now that game are not up to standard when you release it ,,so from now Let’s all wait a couple month to buy it after release date !!

  16. Mr. Anonymous
    December 3rd, 2013 at 11:15 am

    While it doesn’t justify releasing a game in such a ridiculous state, it isn’t entirely the fault of EA. Yes, they have the ultimate power when it comes to when or when not to release a game, but the fanbase is impatient. They urge EA to rush the developers so they can release the game quickly. Releasing the game sooner, rather than later, also means quicker profits and an edge over their competitor (Activision’s Call of Duty).

    So if the fans want it NOW and you will get your money NOW and you can beat out your competition… you get the point,

    I am tired of everyone hating on EA because they make the most money. I rarely hear about anyone wanting Rockstar to die even though they released their online service for GTA V too early, or SEGA for releasing crappy half-assed games like Aliens: Colonial Marines or Sonic the Hedgehog (2006), or even Lucasarts for pushing out unfinished games like Star Wars the Force Unleashed 2 (and yes, I know they got bought out).

    Nobody rails on anyone except for the two giants in the industry, EA and Activision. Why isn’t Valve criticized for Steam and its utterly ridiculous return policies and intrusiveness? Because Valve “helps indie developers” which automatically excuses their refusal to refund someone’s money if they don’t like a game. At least with a physical copy, I can bring it into a pawnshop and get something for a game I don’t like. Hell, even with EA’s Origin service, you are allowed to return games that you do not like.

  17. Ray D - Pittsburgh, Pa
    December 4th, 2013 at 6:17 am

    Battlefield 4 is so complex that it will never be “perfect”

    If they would simply add that little fact into the pre-order marketing blitz then I would never have a problem or feel ripped off by EA. I can the banners now.

    “Almost Perfect”
    “Basic Functionality”
    “Mostly Completed”
    “We are working on it”

    We expect a completed product because thats what we were shown and promised for months before release.

  18. CausticSoldier
    December 4th, 2013 at 9:23 am

    Everything stated in this thread is summed up nicely in this short video.

    Enjoy All

  19. g-niyus
    December 4th, 2013 at 4:28 pm

    My rage @ the game industry is undescribable and im not able to put it in words.EA/ DIce produced a bad game and should be punished for it. Gamers should stop buying games that are known to be buggy and not accept half-assed mediocregames that need endless patching. Since 1990 EA is screwing up the game industry and bring out the same crap every year, cuz it brings in money. The gaamers are also to blame by buying games that dont deserve to be buyed. Reviewers should be honest in their reviews of games.
    Also EAT buys good game companys and start milking them like cows. Everything is about money, not customer satisfaction. the end of the game industry is nearing. Hear it from me.

  20. MrVonL
    December 6th, 2013 at 11:04 am

    We all expect games to have minor buggs at release, but when it comes to AAA titles we have higher standards.
    On every crash I submitt a crash report to microsoft, lateley I have had “random restarts” and my titan will not run on higher boostclock than 7-800.
    This is a card that has been running stabil on over 1100mzh and “suddenly” (after multiple bluescreens provoked by BF4.exe) it will not run it.

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